Covid-19 update: We are open by appointment, Click here for further details.

COVID-19 Customer Guidance for Appointments and Viewings

Monday 18th May 2020

We are delighted to say that we are now open for appointments and look forward to welcoming you to our developments with the following safety measures in place.

We can only book one appointment at a time for 2 people and viewings are for over 18’s only. We appreciate that you may need to bring younger members of your family with you and if so we respectfully request that one adult remains with your family whilst we carry out individual viewings.

On arrival please call the sales office number of the development that you are interested in and a member of our team will open the sales office door and welcome you in.  If you arrive early for your appointment we request that you wait in your car until the booked time for your viewing.

We have strict 2 metre social distancing measures in place that will be pointed out on your entry into the sales office.  We will provide hand sanitiser that we ask you to use both on arrival and exit from the sales arena.  Gloves will also be provided, which are optional for your use.

On arrival our sales team will explain our safety measures in place and will have the show homes ready and open so that you do not need to touch any surfaces or handles.

A member of the sales team will escort you to the Show Homes and whilst maintaining 2 metre social distancing will demonstrate our homes and answer any questions you may have. Please do not touch any surfaces or door handles.

Reservations can be made contact free and we will send you all documentation and sales literature either digitally or via pre-made packs for you to take with you. Reservation payments can be taken over the telephone.

Should your appointment be to view a home that you have already reserved or a stock plot that is in construction then all of the above guidance will still apply. Notice of your visit will be communicated to our Construction Team and areas nearby or in the plot that are being worked on will be clear for your arrival.

We must make you aware that during your visit we do not have any toilet facilities available.

At this difficult time we thank you for your patience and continued support and are confident that these measures in place will provide a safe environment for our customers and staff and we look forward to seeing you.

Kind Regards

From all the team at Westerhill Homes


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