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New Homes Quality Code

Reservations made on or before 1 March 2026 are covered by the New Homes Quality Code 2022.

Reservations made on or after 2 March 2026 are covered by the New Homes Quality Code 2026.

NHQC

What is the New Homes Quality Code?

Housebuilders and developers who build new homes will be expected to register with the New Homes Quality Board (NHQB). As long as a housebuilder or developer has followed the correct registration process, including completing the necessary training, introducing a complaints procedure, and following other processes and procedures that are needed to meet the requirements of this New Homes Quality Code (the code), they will become a registered developer.

Registered developers agree to follow the code and the New Homes Ombudsman Service, including accepting the decisions of the New Homes Ombudsman in relation to dealings with customers. If a registered developer does not meet the required standards or fails to accept and act in line with the decisions of the New Homes Ombudsman, they may have action taken against them, including being removed from the register of registered developers.

Reservations made on or before 1 March 2026 are covered by the New Homes Quality Code 2022.
Reservations made on or after 2 March 2026 are covered by the New Homes Quality Code 2026.

To find out which version of the Code applies to your reservation, please visit the New Homes Quality Board website:

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