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Westerhill Homes Customer Service

At Westerhill Homes, we aim to provide our customers with quality new homes supported by the best possible customer service. Our Customer Journey ensures you receive support from us at all stages of your buying journey.

Customer satisfaction is the top priority in everything we do, and is backed up by our Customer Journey processes which have been created to ensure that you experience the best customer service while buying your new home.

Our Customer Services Team are ready to help you now you have moved in.

Throughout this process and within your two-year warranty period, you can contact our Customer Services team on 01622 740145 or email [email protected].

For out-of-hours emergencies, please dial 0345 877 8104 – available for urgent calls, ensuring that we are available around the clock.

We have a customer visit timeline when a new home legally completes.

  • 3 days after completion, our Customer Services team will make an introductory telephone call to you, to ensure you are happy with your new home. They will discuss any remedial work required, and then pass this on to our site team to manage for you.
  • 14 days after completion a second courtesy call will be made by the Customer Services team.
  • 28 days after completion our Customer Services Team will make a third courtesy call to you, and send an introductory Welcome letter.

You also have a ten-year Premier Guarantee or NHBC with your new home which starts the day of legal completion. Take a look at our Buyers Guide – Your New Home Warranty for further information.