Chartway Group is a Kent-based development and construction group providing services to deliver improved communities and environments.
PSP is a strategic asset manager, fund manager and long term partner to the public sector.
Westerhill Homes by Chartway is a private housebuilder with a single mission – to deliver quality housing developments across South East England.
LetLife is the newest addition to the Chartway Partnerships Group, a brand created specifically for private rented family homes.
Chartway Building Supplies is a Kent based building and construction materials merchant.
Chartway Construction provides a complete range of building services across Kent, East Sussex, Surrey and South London.
Chartway Civil Engineering is a leading Kent based civil engineering and groundworks specialist.
Chartway Drylining specialises in drylining, screeding, plastering, & rendering for housebuilders and developers across the Kent and the South East.
Chartway Partnerships specialises in joint venture partnerships with Housing Associations and Councils to deliver large residential developments across the South East.
The Consumer Code for New Homes is a mandatory code for all new homes builders who are members. It was established to ensure best practice by Developers who have signed up to the code.
The Consumer Code
The code covers all marketing, selling and purchasing of a new home and sets the standards for after sales customer care.
If you aren’t satisfied with the responses you have had from our Customer Services team or the work which has been carried out, then you can contact Premier Guarantee or NHBC who will take the matter forward on your behalf.
All Westerhill Homes homes have a 10 year New Homes Warranty with Premier Guarantee or NHBC; it starts on the date of legal completion. Premier provide a Structural Warranty which is an insurance to protect against structural defects in new buildings. The insurance covers defects in workmanship or the risk of failure with construction.
There is nothing to pay unless you make a claim, when there is an excess amount to consider. For information on the Warranty visit
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Your home will have been inspected by the Premier Guarantee or NHBC team of qualified experts who will issue a certificate to confirm your home has reached the standard required. A copy of this certificate will be sent to your Solicitor before legal completion. Without the certificate the legal completion cannot take place.
Yes, most lenders will not release mortgage funds without a guarantee of this kind in place. You’ll also need to have the New Homes Warranty if you’re going to sell your home with in the first ten years.
No, it’s there for protection and hopefully you’ll never need to use it.
Westerhill Homes own Customer Services Team provide a two year Warranty; if you have any issues you can contact them. Further information is given in our Customer Services Buyers Guide.
Yes as this is separate to the Warranty Insurance from Premier or NHBC. Buildings Insurance will cover a wider range of defects and cover any specific items in or outside your home which you add to the insurance.
The New Homes Quality Board (NHQB) is the independent body responsible for overseeing standards of customer service and build quality within the new homes sector. It has introduced the New Homes Quality Code (NHQC), which sets out the requirements that registered developers must meet when marketing, selling and building new homes, as well as how customer complaints are handled.
The Code that applies to your home depends on when you reserved your property. If you reserved your home before 4 April 2022, it is covered by the Consumer Code for Home Builders. If you reserved your home between 4 April 2022 and 1 March 2026, it is covered by the New Homes Quality Code (2022). For new reservations made on or after 2 March 2026, the updated New Homes Quality Code will apply.
You can read the full versions of the New Homes Quality Code on the New Homes Quality Board (NHQB) website. The version that applies to homes reserved before 2 March 2026 (Code V1) can be downloaded here:
📄 New Homes Quality Code V1 (October 2023) – New Homes Quality Code V1 (purchased before March 1st 2026)
📄 New Homes Quality Code V2 (March 2026) – New Homes Quality Code V2 (purchased after March 2026)
You can also learn more about the NHQB and the protections the Code provides to new homebuyers on the NHQB homepage: https://www.nhqb.org.uk/