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Westerhill Homes Customer Services

What happens now I’ve moved into my new home?

At Westerhill Homes, we aim to provide our customers with quality new homes supported by the best possible customer service.  Our Customer Journey ensures you receive support from us at all stages of your buying journey.

Customer satisfaction is the top priority in everything we do, and is backed up by our Customer Journey processes which have been created to ensure that you experience the best customer service while buying your new home.

Our Customer Services Team are ready to help you now you have moved in.

What happens if something goes wrong in my new home?

Throughout this process and within your two-year warranty period, you can contact our Customer Services team on 01622 740145 or email [email protected].

Who do I contact if something goes wrong at the weekend or out of office hours?

For out-of-hours emergencies, please dial 0345 877 8104 - available for urgent calls, ensuring that we are available around the clock.

What is the Customer Services Procedure once I’ve moved in?

We have a customer visit timeline when a new home legally completes.

  • 3 days after completion, our Site Manger & Sales Consultant will make a courtesy visit to you, to ensure you are happy with your new home.
  • 14 days after completion a second courtesy call will be made by the Site Manager & Sales Consultant.
  • 28 days after completion our Customer Services Team will make an introductory telephone call to you.
  • You will receive a Welcome Letter from our Customer Services Team.

What else do I need to know?

You also have a ten-year Premier Guarantee with your new home which starts the day of legal completion. Take a look at our Buyers Guide – Your New Home Warranty for further information.

Other Categories

  Buying a New Home – The Process

When you are buying a new home there is a lot of information to take in. We’ve put together this handy Buyers Guide especially for you, to answer some of the most often -asked questions


There’s a lot to think about when you are buying a home, and how you are going to finance the purchase is one of the most important aspects to consider.

  First Time Buyers

When you are buying a home for the first time there a lot of information to take in. We’ve put together this handy Buyers Guide especially for you, to answer some of the most often -asked questions

  The Help to Buy Equity Loan Scheme

The Government-backed Help to Buy Equity Loan Scheme is for first time buyers. We’ve put together some handy questions and answers to give you an overview.


Once you’ve chosen your new home, you’ll need to instruct a Solicitor to complete the legal conveyance work on your behalf. Here are some handy questions and answers to help you understand a bit more about the process.

  Stamp Duty Land Tax

This handy question and answer guide gives you a small snapshot of information about STDL – Stamp Duty Land Tax.

  The Benefits of Buying a New Home

There are many benefits to buying a new home. We’ve put together a handy question and answer guide for you to give you some of the information.

  The Consumer Code

The Consumer Code is for you the buyer and us the house builder, our question and answer guide gives an insight into what the Code is all about.

  Westerhill Homes Customer Services

Once you’ve moved into your new Westerhill Homes home, our dedicated and experienced Customer Services Team will be here to support you. Here’s our handy guide in a question and answer format explaining what to expect.

  Westerhill Homes Easy Move

If you’ve found one of our homes you want to buy, but haven’t sold your own home then our Easy Move Scheme will be the perfect solution. Take a look at our handy questions and answers guide to find out more.

  Westerhill Homes Part Exchange

We are keen to help you move and appreciate that selling your own home is stressful. Our Part Exchange Scheme take all the stress away from you, plus you’ll save on estate agents fees. Here’s some handy questions and answers to explain more about how our part exchange scheme works.

  Westerhill Homes Recommend A Friend Scheme

We want to say thank you when you for introducing Westerhill Homes to your friends and family. How does the scheme work?

  Countdown to Moving

There’s so much to think about when you’re moving home, we’ve put together a handy tips sheet to help you plan the move.

  Your new home warranty

The Westerhill Homes Customer Journey continues once you have moved into your new home with our New Homes Warranty.