At Westerhill Homes, we aim to provide our customers with quality new homes supported by the best possible customer service. Our Customer Journey ensures you receive support from us at all stages of your buying journey.
Customer satisfaction is the top priority in everything we do, and is backed up by our Customer Journey processes which have been created to ensure that you experience the best customer service while buying your new home.
Our Customer Services Team are ready to help you now you have moved in.
Throughout this process and within your two-year warranty period, you can contact our Customer Services team on 01622 740145 or email [email protected].
For out-of-hours emergencies, please dial 0345 877 8104 - available for urgent calls, ensuring that we are available around the clock.
We have a customer visit timeline when a new home legally completes.
You also have a ten-year Premier Guarantee with your new home which starts the day of legal completion. Take a look at our Buyers Guide – Your New Home Warranty for further information.
Westerhill Homes Customer Services
Once you’ve moved into your new Westerhill Homes home, our dedicated and experienced Customer Services Team will be here to support you. Here’s our handy guide in a question and answer format explaining what to expect.
Westerhill Homes Part Exchange
We are keen to help you move and appreciate that selling your own home is stressful. Our Part Exchange Scheme take all the stress away from you, plus you’ll save on estate agents fees. Here’s some handy questions and answers to explain more about how our part exchange scheme works.