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The Consumer Code

What is the Consumer Code?

The Consumer Code for New Homes is a mandatory code for all new homes builders who are members. It was established to ensure best practice by Developers who have signed up to the code.

What does it cover?

The code covers all marketing, selling and purchasing of a new home and sets the standards for after sales customer care.

How does it work?

If you aren’t satisfied with the responses you have had from our Customer Services team or the work which has been carried out, then you can contact Premier Guarantee who will take the matter forward on your behalf.

Who is providing my New Homes Warranty and how long does it last?

All Westerhill Homes homes have a 10 year  New Homes Warranty with Premier Guarantee; it starts on the date of legal completion. Premier provide a Structural Warranty which is an insurance to protect against structural defects in new buildings. The insurance covers defects in workmanship or the risk of failure with construction.

Do I have to pay anything

There is nothing to pay unless you make a claim, when there is an excess amount to consider. For information on the Warranty visit

How do I know my new home has been built to an acceptable standard?

Your home will have been inspected by the Premier Guarantee team of qualified experts who will issue a certificate to confirm your home has reached the standard required. A copy of this certificate will be sent to your Solicitor before legal completion. Without the certificate the legal completion cannot take place.

Do I need this type of Warranty?

Yes, most lenders will not release mortgage funds without a guarantee of this kind in place. You’ll also need to have the New Homes Warranty if you’re going to sell your home with in the first ten years.

Should I be concerned if I need this type of insurance on my new build home?

No, it’s there for protection and hopefully you’ll never need to use it.

What do I need to do if I have defects which aren’t structural?

Westerhill Homes own Customer Services Team provide a two year Warranty; if you have any issues you can contact them. Further information is given in our Customer Services Buyers Guide.

Will I still need to get Home insurance?

Yes as this is separate to the Warranty Insurance from Premier. Buildings Insurance will cover a wider range of defects and cover any specific items in or outside your home which you add to the insurance.

Other Categories

  Buying a New Home – The Process

When you are buying a new home there is a lot of information to take in. We’ve put together this handy Buyers Guide especially for you, to answer some of the most often -asked questions


There’s a lot to think about when you are buying a home, and how you are going to finance the purchase is one of the most important aspects to consider.

  First Time Buyers

When you are buying a home for the first time there a lot of information to take in. We’ve put together this handy Buyers Guide especially for you, to answer some of the most often -asked questions

  The Help to Buy Equity Loan Scheme

The Government-backed Help to Buy Equity Loan Scheme is for first time buyers. We’ve put together some handy questions and answers to give you an overview.


Once you’ve chosen your new home, you’ll need to instruct a Solicitor to complete the legal conveyance work on your behalf. Here are some handy questions and answers to help you understand a bit more about the process.

  Stamp Duty Land Tax

This handy question and answer guide gives you a small snapshot of information about STDL – Stamp Duty Land Tax.

  The Benefits of Buying a New Home

There are many benefits to buying a new home. We’ve put together a handy question and answer guide for you to give you some of the information.

  The Consumer Code

The Consumer Code is for you the buyer and us the house builder, our question and answer guide gives an insight into what the Code is all about.

  Westerhill Homes Customer Services

Once you’ve moved into your new Westerhill Homes home, our dedicated and experienced Customer Services Team will be here to support you. Here’s our handy guide in a question and answer format explaining what to expect.

  Westerhill Homes Easy Move

If you’ve found one of our homes you want to buy, but haven’t sold your own home then our Easy Move Scheme will be the perfect solution. Take a look at our handy questions and answers guide to find out more.

  Westerhill Homes Part Exchange

We are keen to help you move and appreciate that selling your own home is stressful. Our Part Exchange Scheme take all the stress away from you, plus you’ll save on estate agents fees. Here’s some handy questions and answers to explain more about how our part exchange scheme works.

  Westerhill Homes Recommend A Friend Scheme

We want to say thank you when you for introducing Westerhill Homes to your friends and family. How does the scheme work?

  Countdown to Moving

There’s so much to think about when you’re moving home, we’ve put together a handy tips sheet to help you plan the move.

  Your new home warranty

The Westerhill Homes Customer Journey continues once you have moved into your new home with our New Homes Warranty.