Covid-19 update: We are open by appointment, Click here for further details.

Buying a New Home – The Process


I’ve found my new Westerhill Homes home, what do I need to do first?

You’ll need to complete a Reservation Form with one of our Sales Consultants and pay a reservation fee.

How much is the reservation fee?

It’s £1,000 or £500 if you are a first time buyer using the Government-backed Help to Buy Scheme – take a look at our Buyers Guide – Help to Buy Equity Loan Scheme for further information. Terms and conditions for the reservation fee can be found on the Reservation Form.

What happens next?

Our Sales Consultant will go through all the plans with you. This will include house type plans, landscaping plans and development plans. If there is a Management Company at the development, they will let you know the yearly costs and what is covers.

What is a Management Company?

On most of our developments we have set up a Management Company. We do this to help protect the development environment by looking after areas which do not fall within the legal boundaries of the new homes. These ‘managed’ areas can include landscaping, private roads, lakes and ponds, visitor parking areas and special features such as culverts. Having a Management Company benefits all homeowners, and generally the Management Company is handed over to the residents once the final home has been built, but this is specific to each development and your Sales Consultant will be able to advise you on this.

Do I need to find a Solicitor now?

When you reserve your new home you will need to appoint a Solicitor and provide us with their contact details straight away. Take a look at our Buyers Guide – Legal, for more information.

Do I need to have arranged a mortgage before I reserve my new home?

You will need to have spoken to one of our panel Financial Advisor experts to confirm you are able to buy a new home, this ensures you are buying the right home for your personal circumstances. Our Independent Financial Advisors can also arrange a mortgage for you.  Take a look at our Buyers Guide – Financial for more information.

How long does the buying process take?

We aim to exchange Contracts with you within 28 days. At exchange of Contracts a deposit must be paid. This is 10% of the purchase price or, 5% if you are a First Time Buyer using the Help to Buy Equity Scheme (take a look at our Buyers Guide – Help to Buy Equity Loan Scheme). You Solicitor will only exchange Contracts if they are satisfied, they have all the legal they need to have in place.

When can I see my new home?

You will be invited to a New Home Demonstration by our Sales Consultant and Site Manager about two weeks before legal completion. They will take you on a tour of your new home and explain how things work.

When can I get the keys to my new home?

Approximately 14 days before you can move into your new home, we will arrange a legal completion date with you. You can then book your removals company and make all your moving in arrangements. On the day of legal completion, we can release the keys to you once we have confirmation from our Solicitor that funds have been received and your purchase has been completed.

What arrangements will I need to make when I move into my new home?

You will need to book your removal company, arrange for your new phone line to be connected, transfer the utilities into your name ( further information on this will be given to you at your Home Demonstration).

Who should I contact to tell them I have moved?

Your bank, Building Society, Doctor, Dentist, Employer, Department of Work & Pensions, Insurance Company (including Pet Insurers), Local Council, Credit & Store Card companies, Utility companies for your old address.

What happens after I move into my new home?

Our Customer Services Team will now look after you. Take a look at our Buyers Guide – Westerhill Homes Customer Services, for more information.

How will I know what’s happening with my new home purchase?

Throughout your buying journey, our dedicated teams are on hand to keep you informed about how your new home is progressing and the steps you need to take.

Other Categories


  Buying a New Home – The Process

When you are buying a new home there is a lot of information to take in. We’ve put together this handy Buyers Guide especially for you, to answer some of the most often -asked questions

  Finance

There’s a lot to think about when you are buying a home, and how you are going to finance the purchase is one of the most important aspects to consider.

  First Time Buyers

When you are buying a home for the first time there a lot of information to take in. We’ve put together this handy Buyers Guide especially for you, to answer some of the most often -asked questions

  The Help to Buy Equity Loan Scheme

The Government-backed Help to Buy Equity Loan Scheme is for first time buyers. We’ve put together some handy questions and answers to give you an overview.

  Legal

Once you’ve chosen your new home, you’ll need to instruct a Solicitor to complete the legal conveyance work on your behalf. Here are some handy questions and answers to help you understand a bit more about the process.

  Stamp Duty Land Tax

This handy question and answer guide gives you a small snapshot of information about STDL – Stamp Duty Land Tax.

  The Benefits of Buying a New Home

There are many benefits to buying a new home. We’ve put together a handy question and answer guide for you to give you some of the information.

  The Consumer Code

The Consumer Code is for you the buyer and us the house builder, our question and answer guide gives an insight into what the Code is all about.

  Westerhill Homes Customer Services

Once you’ve moved into your new Westerhill Homes home, our dedicated and experienced Customer Services Team will be here to support you. Here’s our handy guide in a question and answer format explaining what to expect.

  Westerhill Homes Easy Move

If you’ve found one of our homes you want to buy, but haven’t sold your own home then our Easy Move Scheme will be the perfect solution. Take a look at our handy questions and answers guide to find out more.

  Westerhill Homes Part Exchange

We are keen to help you move and appreciate that selling your own home is stressful. Our Part Exchange Scheme take all the stress away from you, plus you’ll save on estate agents fees. Here’s some handy questions and answers to explain more about how our part exchange scheme works.

  Westerhill Homes Recommend A Friend Scheme

We want to say thank you when you for introducing Westerhill Homes to your friends and family. How does the scheme work?

  Countdown to Moving

There’s so much to think about when you’re moving home, we’ve put together a handy tips sheet to help you plan the move.

  Your new home warranty

The Westerhill Homes Customer Journey continues once you have moved into your new home with our New Homes Warranty.